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 Waiting for the House Placement Menu to Appear? Jan 14 2004 4:25PM  
Houses on accounts that have been inactive for 90 days or more began collapsing last night. Starting around midnight, CST, eager prospective home-owners began trying to place new houses.

In fact, there were so many players "shopping" for a new house that the additional server-traffic caused house placement menus to appear only after significant delay, or sometimes not coming up at all. Why can this sort of menu-delay happen, and what can be done to address the situation?

First, here’s how the placement request works: When you double-click the house placement tool, it sends a request message to the housing database, which in turn sends a success or failure message back to you. Because of all the housing requests that were going on last night and today, there was something of a "log jam" of data going into the housing database. Because of this log jam, many placement attempts were "timing out" before the menu appeared. Dedicated house-placers soon discovered they were able to place houses after a number of attempts, although, for many, that number could be fairly high and over a notable period of time. The good news is that the slow-down is a short-term situation, one that is even now clearing up as more and more players are able to place their new homes.

Yes, relief is on the way. We do what we can to make things easier from our end, but the truth is that these housing issues will clear themselves up on their own over time. From this point on, as more and more houses are placed and the land rush begins slowing down, the housing system will have an increasingly easier time of it, and more and more players will be able to access the housing system.

By the way, if you've been noticing a delay when you attempt to choose a Veteran Reward, it's very likely related to the large number of housing requests. There are some aspects of both the housing and Veteran Rewards systems that interconnect, and what taxes one system can sometimes affect the other. However, I’m happy to say that as the house placement menus come up more and more frequently, so, too, will the Veteran Rewards menus.

Thousands of houses have been placed across all shards, and each house that’s placed decreases the workload on the housing server, allowing for continued improvements to the system. If you’re not able to place a house now, please try again soon. And, in the meantime, you might want to walk around a bit and see if you can pick up a little something special at the spontaneous "yard sales" that sprang up throughout Britannia when inactive houses began collapsing. ;}

Keith "Sannio" Quinn
Online Community Relations
Ultima Online
 Housing/Phase 3 Q&A Aug 21 2003 12:42PM  
We've been seeing a number of questions recently about housing, including "Phase 3," house claiming, and the house placement delay timer. Both Publish 20 and housing’s Phase 3 appear to be fast approaching, and although the following answers relate primarily to the period of transition at the start of Phase 3, it will hopefully help everyone transition smoothly into the updated housing rules that will exist even beyond that time.

Question: What is "Housing Phase 3"?
Answer: This was the third of a three-part plan to improve the housing situation within Ultima Online. The Phase 3 system will essentially focus on removing houses belonging to inactive accounts and freeing up housing space.

Phase 3 had been delayed in order to implement some improvements, but it looks like that implementation may be coming soon.
Question: How will Phase 3 work?
Answer: As Phase 3 begins, a manually-activated "first sweep" audit of inactive account-houses will occur. More than one such audit may happen over the course of about a month. Housing updates will fall into a more regular, automated routine once all manual auditing is completed. (The automated portion will begin several weeks after Phase 3 starts.)

Also at the time Phase 3 begins, the universal automatic refreshing of all houses on all accounts will stop. Primary Houses will continue to automatically refresh, but houses that are of "Grandfathered" status will need to be manually refreshed. Houses that become condemned due to placing a new house, being traded a new house, or setting another house to "Primary House" status cannot be refreshed.

First Sweep(s): All houses on accounts that have been inactive for 60 days or more at the time of an audit will become condemned and begin decaying.

EDIT: I initially made an incorrect statement here, and you will not be able to “reactivate houses” during Phase 3’s “first sweeps” audit period. In truth, all houses on accounts that have been inactive for 60 days or longer at the time of these first sweep audits will not be able to become uncondemned, even if their owning account is reactivated during this period. Anyone who wishes to keep a house on an inactive account can do so by reactivating that account before Phase 3 begins. You will, however, still be able to trade such houses during this time. You will also still be able to reactivate/uncondemn houses once we enter the regular routine as originally stated. I sincerely apologize for any inconvenience this misinformation may have caused.

Such condemned houses will disappear in about 5 days except under the following conditions:

  • If the account owned one house and is reactivated before the house disappears, you must manually re-set the house to “Primary House” status from the house sign to keep it from disappearing. Once the house’s status is switched to “Primary House” it will begin automatically refreshing at the start of each day.
  • If the account owned multiple “grandfathered” houses and is reactivated before the houses disappear, you must manually re-set one of those houses to “Primary House” status in order to keep it from disappearing — you will be able to set only one as a Primary House, and all other houses on that account will remain condemned and continue to decay. Once the desired house’s status is switched to “Primary House” it will begin automatically refreshing at the start of each day.
Regular Routine: After the initial "First Sweeps" audits, all houses on accounts that have been inactive for more than 10-days will become condemned and begin decaying. (Grandfathered houses may continue to be refreshed during this 10-day grace period by co-owners and friends of that house.) Houses condemned through inactivity will disappear within about 5 days except under the following conditions:
  • If the account owned one house and is reactivated before the house disappears, the house will un-condemn and continue being the player's Primary House.
  • If the account owned multiple grandfathered houses and is reactivated before the houses disappear, only the most recently placed/collected house will un-condemn and become the Primary House -- all other houses on that account will remain condemned and continue to decay.
Question: What is the difference between "Primary" and "Grandfathered" houses? How can I keep my house from decaying?
Answer: Universal auto-refreshing of houses will be turned off as of Phase 3. This has minimal impact on accounts that own only one house, but is a critical bit of information for accounts with houses of "Grandfathered" status.

If you only own one house on your account, its status is "Primary House." A Primary House will auto-magically refresh itself at the start of each day. As long as your account remains active, you will never have to do anything special to ensure it auto-refreshes each day.

Some older accounts own more than one house. Houses on these grandfathered accounts will not automatically refresh. The owners, co-owners, or friends of these houses will need to access the signs of each grandfathered house in order to refresh them. Grandfathered houses that are not refreshed will decay over time -- even if the account remains active -- and will disappear approximately 10 days after the last time they were refreshed.
Question: I just got a new house which condemned my old one. Can I un-condemn my old house by giving away my new one?
Answer: No. If you own a house (or houses) and either place or are traded a new house, your old house(s) will become condemned and can never be un-condemned (unless traded to a character on another account, of course). Simply giving away that newest house will not uncondemn the older, now-condemned ones.
Question: Whatever happened to "house claiming"?
Answer: Phase 2 of the housing changes temporarily allowed co-owners & friends of houses on inactive accounts to attempt to claim it for their own. Although we had once planned to continue this feature through Phase 3 and beyond, we decided to not implement it as a permanent part of the housing rules. For the most up-to-date information on how housing currently works, please visit the official Playguide and Support sections of UO.com.
Question: How does the "house placement timer" work?
Answer: In general, whenever you place a house, receive a house in trade, or change the status of a Grandfathered house to Primary House, a 7-day placement timer is activated. However, here are some additional points of note:
  • You cannot place a house, receive a house in trade, or set an alternate Grandfathered house to Primary House until that 7-day timer finishes.
  • If you recently placed a house and are still within the 7-day timer, you can demolish that house and place a new one right away! As long as our housing database knows you have zero houses existing on any shard, you can pick up and place houses again and again and again without any concern over the timer.
  • If you demolish your only house but are still within the 7-day house placement timer, although house placement can occur right away you cannot be traded a house until the 7-day timer finishes.
Keith "Sannio" Quinn
Online Community Relations
Ultima Online
 Keeping Your Account Safe Aug 8 2003 4:25PM  
There are people out there who are trying to steal your Ultima Online account.

Yup, it's true--but you don’t need to panic. There are a few simple precautions you can take to help us keep your account safe and secure. The short of it is: Don’t use unapproved "third party applications."

Why do I bring this up? Well, every few months buzz starts circulating about some fabulous new program that will tweak UO into doing everything you always dreamed it could do. A program you’ll always want to use with Ultima Online forevermore. A program that manages macros, changes the map, teleports you to safety, bumps all your stats & skills to their maximum values, gives you immediate access to everyone’s bank boxes, and rocks your new baby to sleep while also making you a tasty snack. Maybe you’ve heard about such sweet-sounding programs. But the bittersweet truth is that by even trying to use them you’ll be giving access to your UO game account to a stranger--one, I assure you, who does not have your best intentions in mind.

See, these people who create these programs can say whatever they want to hook you. Maybe they’ll even try to include some of those sweet-sounding perks into their programs, but that’s only so you’ll unwittingly pass the programs along to your friends, dramatically increasing their circulation. The higher the circulation, the more passwords they get.

Are passwords all they get? No, of course not. Sure, by gaining your password they could also gain your UO house, your rares, your vet rewards, and more; but they’re often more devious than that. By even just trying to run the program, you could be unwittingly giving these people access to all of your computer--your confidential e-mails, bank web site passwords, credit card information, and other private details.

So then how do you keep these people out of your business and from getting all your private information? Again, the soundest method by far is to simply not use their programs. Don’t even download them. I hate to say it, but even be cautious about the programs that your friends give you--because they may not be as cautious as you are when it comes to running just any old thing that can be found on the Internet. The only programs authorized for use with Ultima Online are those considered to be UOPro.

While we’re here, I’ll also mention that you shouldn’t respond to any e-mail (IRC, ICQ, AIM, phone, etc.) requests for your game password, even if you get an e-mail that seems to be from us here at OSI! There might be some occasions when we’ll ask for your UO game account username, but we’ll never ask for your password. If someone sends you a suspicious e-mail (especially one asking for your password), please feel free to send us a note through our Game Wizard here, asking us to verify it.

I hope I didn’t scare everyone too much, but all too often we hear horror stories of players who believed they were using unapproved-but-benign programs only to come home the next day to find everything they worked so hard for in ruins--game accounts sabotaged, computers wiped, and worse. The good news is that by not downloading or using these programs, you can keep your accounts safe and avoid a lot of grief.

You can find out more about how to avoid Trojans and what to do if you think you’ve been the victim of one here, here, here, and here.

Keith "Sannio" Quinn
Community Relations
 Comments from Kerowyn Nov 14 2002 1:59PM  
After all the Team Comments that I've scheduled for other team members, it's finally time for me to write one myself. Since I stay tucked behind the scenes most of the time, I thought I’d take a moment to explain who I am, and tell you a little bit about what I do.

Who are you, Kerowyn, and what in the world do you do?

Great question! I am the Online Content Editor for UO.com, which basically means that I work with the web team to update and add content to the UO.com website. Most of the web content that I work with involves the Playguide. You may have noticed that some of the sections have changed, and a lot of the areas have been (and continue to be!) fleshed out and re-worked -- and if you haven't had a chance to see the changes yet, what are you doing reading this? Head over to http://guide.uo.com and take a peek. ;) It's an ongoing process, and with all the changes that are added to UO on a regular basis, it'll probably never be 100 percent complete at any one time, but we're certainly going to try to get as close to that as possible. If you should happen to find any errors in the Playguide, feel free to submit them via our Game Wizard or by emailing me at kerowyn@uo.com. We’re always appreciative of the extra sets of eyes out there in our community that help us keep UO.com as up-to-date as possible.

Is that all you do? Update UO.com and the Playguide?

Well, no, not exactly. I do have a few other responsibilities that keep me busy on a daily basis. In fact, you might recognize a few of them:
  • Spotlights: This has to be one of my favorite things to be involved with. I love reading. I love fiction. I love hearing about other people's experiences, whether in-game or in real life. So it's only natural that I would enjoy this part of my job as well. There are times that we'll solicit stories by posting a spotlight topic to FYI -- the last one was 'Quest Adventures,' I believe. I have the delightful task of reading the submissions that are sent to the uo-profiles@uo.com mailbox, and then choosing and editing the ones we ultimately post on UO.com. One thing I've discovered from reading all those submissions is that there are a lot creative writers in our community!
  • Interviews and Chats: Another one of my big responsibilities is the scheduling of interviews and chats with fansites. This usually involves juggling a lot of dates as I try to match up the times that Dev Team members are available, with the requests from the fansites. Sometimes, depending on what we have going on at the time, it can be quite the task. Ideally, we try to stick to doing around two interviews and two chats per month, so as not to overwhelm the Developers.
  • Fansite Link Program: This program is still fairly new, and it's one that we're very happy to be able to support. It took a while for it to come together, as it had to go through an approval process, but it’s certainly something we hope to be able to continue with in the years to come. Whenever a site is submitted, I perform the initial review. If the site meets the basic requirements listed at http://town.uo.com/fanreqs.html, I write up a quick review and pass it on to Cynthe for final approval. And if the site doesn’t quite meet the requirements, I’ll communicate our concerns to the website’s owner.
  • Team Comments: Posting team comments is something we try to do once a week, but it really depends on people’s schedules. To help the process along, I sometimes take on the role of interviewer and pose questions based on topics discussed in the player community, or things that I just think would be interesting to know about the members of the Dev Team. After a quick edit, to catch any pesky little typos, the Team Comments is posted for the world to see.
  • Pics of the Week and Establishment screenshots: Pics of the Week and Establishment screenshots are posted to the front page of UO.com on a weekly basis. I get to sort through the screenshots that are sent in and determine which ones we can use on the website. Sometimes we receive screenshots with a lot of desktop clutter that tends to draw the focus away from the subject of the picture. These often don't make the cut. So, when you're submitting your screenshots, make sure you try to remove things like excessive spell icons and open menu gumps. Having said that, if you have a screenshot that you'd like to see posted to UO.com, click here for information on how to submit it.
  • Miscellaneous Tasks: Things tend to be pretty hectic here on the UO OCR team, and like everyone here I pitch in to help wherever else I may be needed. Oftentimes I'm called on to edit miscellaneous text for my department, or for our Marketing team. I sometimes compose and post entries to FYI and even update UO's login patch message on occasion. I also assist with the board help requests that are submitted through the Game Wizard, and even help Marketing compile survey results. There’s always something for me to do. :)
For somebody working behind the scenes, my workday can certainly be a busy one! And with the release of AoS early next year, it’ll only get busier. The OCR team will have the tremendous task of gathering information and documenting all the wonderful things that are coming to UO with this next expansion. It’s sure to be a very exciting time for all of us!

Kerowyn
Online Content Editor
Origin Systems
 Cynthe on Wearing Three Hats Oct 18 2002 8:13AM  
In massively multiplayer games, “OCR,” or “Online Community Relations,” sometimes seems to experience an identity crisis. What exactly is the job of an OCR group?

My initial thoughts when I was asked to present this kind of info a few times here at the company was that it wasn’t exactly sensationalistic front-page reading, but as I tried to put together some notes about the functions of my group, it occurred to me that there really is a misconception about the role of OCR in many circles. It’s said that our job is to “talk to the players.” Granted, that’s a really big part of our job, but putting it that way doesn’t really encapsulate what the point of “talking to the players” is actually supposed to be. I’d say that, for the most part, community ends up wearing three main hats: we’re part Marketing, part Development, and part Support.

The basic idea behind marketing, in a nutshell, is to get people to think about your product as much as possible. For a single-player game, this could be completely served by things like TV commercials, magazine ads, online ads, etc. But an online game isn’t just a single product – it’s a service.

We want people to buy the box, sure, but that’s only the beginning of our relationship with that player. We want them to visit our website and boards, to stay informed, to log in to the game frequently, to attend fan events, start their own fansites, and just generally get involved in the world and community that is Ultima Online. In order to provide something that can engender this kind of interest and loyalty, you need a more one-on-one approach wherever possible – if not always directly from us, then from other players in the community.

So that’s where OCR comes in. We try to get to know the players, and to help them get to know each other, through various things like the official boards, fansite boards, email lists, IRC chats, etc. Through continuing to provide content that’s interesting, we hope to create incentives for people to keep coming back – both to us, and to the community that they’ve created.

But we’re not just about building community – we’re also about looking out for the best interests of the game, which makes us part Development too. To this end, we try to keep the dev team informed as to what the players are saying, and which issues we feel will elicit the most passionate reactions from the players. Most of the time, our job is to simply make sure that the development team makes decisions with full awareness of the current preferences and needs of the playerbase, but every once in a while, there’s an issue that we feel strongly enough about to try and influence development more directly. Of course, we also help to report new issues that we learn about through talking with players (although our QA group and the uobugs@uo.com mailbox is usually much more effective in that area).

And then there’s the third major role of the OCR team, which is Support. We don’t necessarily go into the game and address player problems directly, but if my group does our job well, then we can eliminate many of the support calls before they need to be made! This involves keeping the Playguide up-to-date, adding new information about new systems once they’re in the game, posting FYI notices about current issues and publish updates, and updating the patch message with some of the more prevalent known issues. This is probably the most visible role we have, and it’s also probably the most difficult one to keep up with. Our Playguide is well over 300 pages, and we’re always trying to keep up with the ever-growing tide of design documents as we work to announce all the new changes that are going into UO. We also have a limited amount of resources dedicated to major web updates (and we’re in the process of a full redesign for UO.com), so we have to be fairly frugal about how many new Playguide projects we attempt to embark on at once. And of course, I’ve been banging the drum for months now to get a bigger and better HTML-enabled patch message that will enable my group to get info more noticeably to players as they log in, ideally reaching all those players who don’t visit the website regularly… but as with everything else in the game, our programmers’ schedules aren’t exactly full of free time. I’m making progress towards that front, though!

So the end result of what we do? I’d say that if you boiled everything down to a few points, our biggest goals are to keep the game and the team visible in the online community, get people involved in what the community offers, make sure the players feel that they’re heard, and get them the info they need to feel informed. In a game that caters to as many different interests as UO, it’s not easy to try and be all that for all people! But we do have a lot of experience, and there’s never a dull day…

Till next time,

Amy “Cynthe” Sage
Community Manager
ORIGIN Systems
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